Consumers across the globe desire humanized experiences when navigating the insurance industry

Duck Creek Technologies launches the second edition of the Global Consumer Insurance Insights survey of over 2,000 global consumers, aimed at refining the strategies that bring insurers closer to consumers worldwide

Boston / London, May 09, 2023 (GLOBE NEWSWIRE) — Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has proudly published its second annual benchmark survey, the 2023 Global Consumer Insurance Insights. The survey reveals strong demand from global consumers for humanized insurance purchasing, switching and communication experiences through digital channels.

The 2023 wave of research – which is being launched at the Duck Creek Technologies Formation ‘23 event for customers and partners from May 8-10, was conducted independently by Research in Finance for Duck Creek Technologies and surveyed over 2,000 policyholders across 13 countries, all of whom held at least one insurance policy.

Aimed at refining the strategies that bring insurers closer to consumers worldwide, this year’s survey is more extensive than the inaugural 2022 edition, with more questions and responses from policyholders across more countries. The survey provides insights for carriers, reflecting consumer preferences and awareness of innovation opportunities, purchasing, and communication methods.

Key findings from the survey include:


  • 93% of consumers are confident they have the proper coverage, irrespective of which channel they used to purchase the insurance policy.
  • Once a policy is in place, 44% of consumers prefer human interaction (2022: 35%). At the same time, however, interest in app/WhatsApp usage for buying and switching insurance also increased year-over-year.
  • 46% of global consumers are unaware of embedded insurance. Of those who were aware (37%), almost half said they trust it because of product or retailer quality. Those who do not trust it (26%) find embedded insurance unnecessary and expensive. Those who are unsure (29%) require more information, having had little experience with embedded insurance.

The survey reveals significant positives for insurance providers and clearly shows they are getting it right in many areas. However, it also highlights areas where insurers must reflect and improve further – including bolstering global consumer confidence and trust in insurance.

According to Jess Keeney, Chief Product & Technology Officer at Duck Creek, “As the insurance industry continues to evolve, it is crucial for providers to listen to the needs and preferences of their customers. The 2023 Duck Creek Technologies benchmark survey provides invaluable insights into consumer behaviors and trends, highlighting the areas where insurers can maximize accessibility, accelerate speed to market, and differentiate competitively.”

While the survey shows that carriers around the world are responding quickly to consumer demand for more relevant and timely products and services, it also reveals that a significant number of consumers prefer a humanized experience when interacting with their insurance providers. This emphasizes the importance of exploring ground-breaking and varying communication options to meet the needs of diverse customers.

Keeney adds, “It is encouraging to see that despite the challenging economic environment, people are re-evaluating their insurance needs and considering a wider range of products. Mobile and gadget insurance, travel insurance, and embedded insurance are being purchased more frequently than other types of insurance.

Duck Creek’s 2023 survey is a vital resource for insurance providers, offering unique insights into customer perceptions and highlighting the next opportunities for innovation. We urge providers to delve deeply into the results and continue pushing the frontiers of the insurance industry forward.”

Research in Finance Head of Research, Karen Scott, added, “In the insurance industry, listening to consumers is essential for success. As the Global Consumer Insurance Insights Survey 2023 demonstrates, primary research capturing changing behaviors, user feedback, and satisfaction is invaluable to help inform insurance company strategies, new product development, marketing, and communications plans. Insurers now have access to significant data sets to compare year-on-year, creating a true benchmark series of reports we are proud to support. Ultimately, insurers who prioritize listening to and understanding their consumers will come out on top.”

The 2023 Global Consumer Insurance Insights Survey highlights four key calls to action for insurers:

  1. Maximize accessibility of insurance products to consumers across channels
  2. Accelerate speed to market with the SaaS model
  3. Humanize the consumer experience through digital channels
  4. Leverage the SaaS ecosystem to differentiate competitively

Download the 2023 Global Consumer Insurance Insights Survey here.

About Duck Creek Technologies
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and Twitter.

Drake Manning
Duck Creek Technologies
+1 860 877 3609
[email protected]
GlobeNewswire Distribution ID 8833259

Mosa Meat Prepares for Market Entry by Opening Largest Cultivated Meat Campus in the World to date and Working with Two Michelin-starred Chef Hans van Wolde

MAASTRICHT, The Netherlands, May 08, 2023 (GLOBE NEWSWIRE) — Mosa Meat, the pioneers in the cultivated meat space that grow beef directly from animal cells, opened a new 2,760 square metre (29,708 square feet) scale-up facility in Maastricht on Monday. This fourth facility completes the new Mosa C.A.M.P.U.S. or Center for Advanced Meat Production, Upscaling, and Sustainability for a total footprint of 7,340 square metres (79,007 square feet).

Monday’s program included a ribbon cutting ceremony with the Mayor of Maastricht Annemarie Penn-te Strake, the Governor of Limburg Emile Roemer, and the Mosa Meat team, a cultivated burger cooking demonstration by Chef Hans van Wolde, and tours of the new facility. A select group of 50 investors, journalists and value chain partners from around the world attended the event. The new facility will start the first production runs in a matter of days.

Mosa Meat CEO Maarten Bosch said: “As this scale-up facility comes online next month, we will have the capacity to make tens of thousands of cultivated hamburgers. The facility is designed to grow as demand increases with regulatory approvals and regional market entries, up to hundreds of thousands of cultivated hamburgers per year. And in combination with our contract manufacturer in Singapore, even a lot more. We are excited to debut this great tasting hamburger today that even hardcore carnivores will love.” 

Mosa Meat Co-founder & CSO Dr. Mark Post said: “When we introduced cultivated meat to the world, we predicted it would take 10 years to create a consumer product. Now, almost exactly 10 years later, we have a consumer product that we can start making in larger quantities and that we can start serving to consumers in Singapore, pending regulatory approval” said Mark Post, co-founder and Chief Scientific Officer of Mosa Meat.

Chef Hans van Wolden said: “When I first tried a Mosa Burger as part of the internal development team, I was blown away by the beefy taste and the amazing mouthfeel of the beef fat. It gave me goosebumps. I genuinely believe this new way of making beef can delight connoisseurs and casual beef lovers alike, while enjoying the positive benefits of cultivated beef from a sustainability perspective. I am excited to work with the Mosa Meat team to make future versions even better. 


Mosa Meat is a global food technology company pioneering a cleaner, kinder way of making real beef. Our founders introduced the world’s first cultivated beef hamburger in 2013, by growing it directly from cow cells. Founded in 2016, Mosa Meat is now scaling up production of the same beef that people love, but in a way that is better for people, animals, and the planet. A diverse and growing team of 165 food-loving problem-solvers, we are united in our mission to fundamentally reshape the global food system. Headquartered in Maastricht, The Netherlands, Mosa Meat is a privately held company backed by Blue Horizon, Bell Food Group, Nutreco, Mitsubishi Corporation, Leonardo DiCaprio and others. Follow Mosa Meat on Facebook, LinkedIn, Twitter and Instagram or visit to learn more about why people #cravechange.

For more information, reach out to [email protected].

Visual assets from the event will be loaded here by 17:00 CET on May 8th

The general Mosa Meat press kit is here:


Chef Hans is a Dutch 2-Michelin star chef who converted an old farmhouse outside Maastricht into his restaurant Brut172. Previouslyhe was the chef owner of 2-star restaurant Beluga in Maastricht and has been featured on TV shows like MasterChef and Snackmasters. He has formally joined Mosa Meat’s product development, sensory evaluation and recipe formulation team to complement Mosa Meat’s internal team of food scientists.


Tim van de Rijdt
Mosa Meat
[email protected]

GlobeNewswire Distribution ID 8834249

Explained: Why tribals and non-tribals are fighting in India’s Manipur

Ethnic violence and riots in Manipur, a small state in the far Northeast of India, have left at least 60 people dead and displaced more than 35,000 people over the past few days.

Authorities were forced to seek the help of the military to quell the violence and issue ‘shoot-at-sight’ orders to stop rampaging mobs across the Imphal Valley, where most of the state’s 2.5 million people live.

Internet services were cut as the authorities tried to stem the flow of disinformation on special media, while security forces deployed aerial tools like drones and military helicopters.

Thousands of people from the state’s majority Meitei community and tribals, such as Kukis and Nagas, were forced to take shelter in temporary shelters set up by the government.

The Meiteis, who are Hindus, account for 60 percent of the state’s population. The Kukis and Nagas are predominantly Christians.

How it all started

Manipur has a history of violence along ethnic lines, a faultline that runs deep through the state bordering Myanmar.

Last week, tension flared up following a rally organised by the Kuki community protesting against the main ethnic group’s demand for tribal status.

The Meitie community has been pressing for inclusion in the Scheduled Tribe category, which would grant them access to forest lands, government jobs, and educational opportunities.

However, communities already classified as Scheduled Tribes, particularly the Kukis residing in the hill district, fear losing control of their ancestral forests if the Meitei’s request is granted.

India reserves some government jobs, college seats and elected seats – from village councils to parliament – for those categorised as scheduled tribes in the form of affirmative action to tackle historical structural inequality and discrimination.

The Scheduled Castes (SCs) and Scheduled Tribes (STs) are constitutionally recognised groups considered among India’s most socio-economically disadvantaged.

During British rule, they were referred to as the Depressed Classes.

Following India’s independence, the Scheduled Castes and Scheduled Tribes were granted reservation status, which ensured their political representation, and gave them quotas in educational institutions and government jobs.

Historical background

The conflict in Manipur can be attributed to disagreements over land ownership and preferential treatment, leading to tensions and rifts between various religious and ethnic groups within the state.

Manipur is a region in northeastern India with a diverse population of Meiteis, Kukis, and Nagas who have a history of mistrust towards each other.

Meiteis comprise around 60 percent of the population and are primarily Hindu, but they also follow their ancient animist beliefs and practices.

Meitei Pangals, who practice Islam, make up 8 percent of the Meitei population.

There have been conflicts between Meitei Hindus and Muslims in the past. Meiteis are better educated and have more representation in business and politics compared to the Kukis and Nagas. The tribal communities, consisting of Kukis and Nagas, make up nearly 30 percent of the population and reside in hilly districts.

Most of the Kukis and Nagas in Manipur follow the Christian faith, with the Kukis being dispersed throughout the northeast region of India and Myanmar.

Many Kukis migrated from Myanmar and were initially settled by Meitei rulers in the hills to act as a buffer between the Meiteis in the Imphal valley and the Nagas, who frequently attacked the valley. During the insurgency in Nagaland, Naga rebels claimed that Kukis were occupying areas that should belong to the separate Naga state they were demanding.

The year 1993 saw severe violence between Nagas and Kukis in Manipur, leading to over a hundred Kukis being killed by Nagas.

Despite their historical conflict, both Nagas and Kukis stand united against the Meiteis as they oppose their request to be recognised as a ‘Scheduled Tribe’.


Former Pakistan PM Imran Khan arrested during court appearance

Former Pakistan prime minister Imran Khan was arrested Tuesday during a court appearance in the capital for one of dozens of cases pending since he was ousted last year. His arrest follows months of political crisis and comes hours after the powerful military rebuked the former international cricketer for alleging a senior officer had been involved in a plot to kill him. FRANCE 24’s Shahzaib Wahlah tells us more.

Source: France

Two-day Int’l Parliamentary Convention begins in Islamabad

The two-day International Parliamentary Convention to commemorate Golden Jubilee of Constitution of Pakistan, kicked off at the National Assembly Hall in Islamabad on Wednesday.

Speaker National Assembly Raja Pervez Ashraf is presiding over the opening session.

Political leaders, legal experts and scholarly luminaries along with eminent civil society, women activists, youth and minorities’ representatives of more than seventeen countries including Kenya, Sri Lanka, Lebanon, Oman, Tajikistan, and Kirghizstan are participating in the Convention.

The Speakers, Deputy Speakers and Chairman of the Parliaments from Saudi Arabia, Iran, Azerbaijan, Syria and Belgium will also participate in the convention.

Radio Pakistan’s News and Current Affairs Channel is running special transmission to broadcast live proceedings of the opening session of this International Parliamentary Convention from the National Assembly Hall on National Hookup from 8:30 in the morning.

The proceedings of the closing session will also be broadcast live tomorrow after 2:00 pm bulletin.

Source: Radio Pakistan